THE SKIN SAINT™ REFUND, RETURNS, AND CANCELLATION POLICIES
We want you to love our products as much as we do! If you have a question on a product you recently received, or you need additional information, please email our team, firstname.lastname@example.org and we will do whatever we can to help.
Unopened products may be shipped back within seven days of delivery to receive a refund to the original method of payment. Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. A refund will automatically be applied to your credit card or original method of payment. Customer to pay for return shipping, unless product is damaged or defective (see below "DAMAGES" section for details).
Please address returns.
The Skin Saint™
31350 Telegraph Road
Bingham Farms, MI 48025
If you would like to return a kit, all products within the kit must be sent back, unopened – partial refunds will not be issued. Additionally, if you received free gifts with your purchase, you must return the free gifts in addition to the returned purchased products. Once your return has been received and processed, you will receive a full refund on the cost of your purchase.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please contact your credit card company. There is often a three to seven day processing time from the credit card company before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If your product is damaged or defective upon arrival please take a photo and email the pictures to firstname.lastname@example.org and a member of our team will review your case. If your case is approved you will be emailed return directions and a return label. If your case is rejected a member of our staff will offer an explanation and you can either continue to use the product or return it to the above address. Damaged product must be reported within 24 hours of the product arriving.
Once we have reviewed and approved the damaged product, a refund will automatically be applied to your credit card or original method of payment and you can-repurchase the product.
If you're re-purchasing a product that's an approved damaged or defective case, and you used a promo code for the original order that is now expired, please email email@example.com and a member of our staff will work with you so you're able to purchase the product(s) at the same price.
At this time we do not offer exchanges. If your product is defective or damaged please see "DAMAGES" section for additional information. In the rare case you are experiencing a negative reaction to the product please contact us ASAP, firstname.lastname@example.org and a member of our team will work with you directly.
VIRTUAL CONSULTATION, SKIN CHECKUP™ PROGRAMS
All virtual consultation programs (Work-Up™, Step-Up™, and PerFect-Up™) are non-refundable regardless of how many consultations you've completed within your program.
If you need to reschedule your consultation please call our scheduling team directly with at least 24 hours notice at 248-663-0161. Please keep in mind our Skin Management Experts,™ work by appointment, and strive to be on time for both in-clinic and virtual clients' consultations and Skin CheckUps.™